Upon Arrival - On days of sailing, Holland America representatives will be stationed in the airport baggage claim area or outside the customs area (depending on local customs regulations), to greet guests and assist those who are eligible to be transferred to the pier. You will recognize our representatives by their Holland America signs. If you don't see our representatives, please have one paged. Please note: This service is available only on days of sailing.

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Boarding Procedures - Embarkation times are printed on the front of your Cruise Contract. Generally, however, early embarkation will commence at 11:30 a.m. There may be certain exceptions due to local governmental procedures. Due to new port security requirements at Port Everglades in Ft. Lauderdale, Florida, we are unable to provide our guests with access to the cruise terminal prior to 11:00 a.m. Keep in mind that you must be on the ship at least one hour before departure, and the gangway will be pulled thirty minutes before sailing. Prior to boarding, you will pass through a security checkpoint. Next, you will be required to complete ship check-in formalities.

Upon completion of check-in, you will receive a guest identification card equipped with a bar code. This card serves as your identification for security procedures when embarking and disembarking the ship and for making purchases on board. It is also your room key. Please have your card and photo identification ready and available whenever getting on or off the ship, as you will need to scan your card at the optical monitors located at the gangway.

IMPORTANT: For this procedure, you will need to present your travel documents, including your Cruise Ticket portion of your Cruise Contract, a completed Immigration questionnaire (one per person), the Bahamian Immigration questionnaire (one per person, if applicable) and the required proof of citizenship. You can expedite your check-in by completing the Online Check-In prior to leaving home.

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Club HalŪ Youth Program - Holland America Line has a youth program for guests ages 3-17*. Each ship is staffed with a professional Club HAL Director dedicated to making sure children have a great time. Some of the fun-filled activities include bingo for prizes, arts & crafts, special parties and much more. Each participant also receives a Club HAL t-shirt. An activity schedule for each age group will be delivered to your stateroom each evening.

Activities are offered for kids (ages 3-7), 'tweens (8-12) and teens (13-17). The program has an open door policy, which means participants may come and go as they please. All activities are supervised; however, the Club HAL Director is not responsible for any child if he/she chooses to leave the activity. Children under five years of age are welcome to participate in the program, provided an adult accompanies them.

*On the Prinsendam, youth activities are offered for ages 5-17. All other ships offer youth activities for ages 3-17.

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For your convenience, we offer full laundry and dry cleaning service. You will find laundry bags and price lists in your closet. Self-service laundromats are situated in various locations on board, except the ms Noordam, ms Zuiderdam, ms Westerdam and ms Oosterdam. The facility consists of washers, dryers, irons and ironing boards. There is a charge for the use of washers & dryers. For safety reasons, we ask you to refrain from ironing clothes in your stateroom.

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The right clothing can make a big difference in the enjoyment of your cruise. First and foremost, dress for comfort. Daily life aboard ship and in ports of call is relaxed and casual. Warmer climates call for clothing made of lightweight, breathable fabrics. For cooler climates, we suggest casual clothes that can be layered easily and possibly a raincoat and waterproof hat or umbrella and gloves. Certain shore excursions may require particular attention to clothing. For example, certain churches, or other places of worship, may not allow tank tops or short pants. Bring a swimsuit as all of our ships have pools and whirlpools. You may wish to bring more than one outfit for the water. We ask that you wear shoes and a cover-up over a bathing suit when walking through the interior of the ship. If you would like to jog on the sports deck or work out in the fitness center, bring workout gear. Footwear should include comfortable walking shoes for visits ashore and sandals or rubber-soled shoes for strolling on deck.

Each night a daily program will be delivered to your stateroom announcing the suggested dress for the following evening. Evening dress falls into two distinct categories; Formal or Smart Casual. Smart Casual can be defined as slacks and sports shirt or sweater for men and skirt or trousers and sweater or blouse for women. T-shirts, swimsuits, tank tops and shorts are not allowed in the restaurants or public areas during the evening hours.

On festive Formal evenings, ladies usually wear a cocktail dress or gown and gentlemen usually wear a suit and tie or tuxedo. There are approximately two formal nights per week.

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On board our ships, US dollars is the only currency accepted. We also accept US travelers checks. A currency exchange service will be available for selected itineraries, such as our European and World Cruise programs. In most ports of call you may easily exchange your US dollars into the local currency at banks, airports and major hotels. In many countries, you can use your ATM card to obtain local currency. Most locations will accept major credit cards and some will even accept U.S. dollars. If you choose to use U.S. dollars, carry smaller denominations - ones, fives, tens and twenties.

Please note: Foreign currencies cannot be accepted or exchanged by the Front Office.

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If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed USD$100 (USD$600 for passengers who have purchased Cancellation Protection Plan) unless you have specified to Holland America Line in writing the true value of your property and paid to Holland America Line before departure of the Cruise, Cruisetour or HAL Land Trip, 1% of the value in excess of USD$100 or USD$600, as applicable. In that event, Holland America Line's liability will be limited to the amount so specified. Please contact the ship's Front Office immediately upon embarkation for forms and additional details; you must have your luggage with you when making these arrangements. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract.

IMPORTANT: Do not pack your passport, medications, cruise documents or airline tickets. Keep them close at hand in your purse or jacket pocket. We also strongly suggest that you carry or otherwise keep with you important items such as perishables, medicine, liquor, cash, credit or debit cards, jewelry, gold, silver, or similar valuables, securities, financial instruments, records or other valuable or business documents, laptop computers, cellular telephones, cameras, hearing aids, electric wheelchairs, scooters, or other video or electronic equipment, binoculars, film, videotape, computer disks, audio disks, tapes or cds. (Remember that checked baggage might not be accessible at all times.) Holland America Line assumes no responsibility for the items listed above.

Please note: Foreign currencies cannot be accepted or exchanged by the Front Office.

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Airlines, limousines and other transfer vehicles have luggage allowance policies which may limit the amount and/or weight of luggage you may take with you and/or impose excess luggage charges. You are responsible for complying with the policies. Please keep this in mind when packing.

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